With our manners, poise and talks we surely create a lasting impression. The quality about first impression during a meeting or at a preliminary round of office interview could be a practiced one, but the real nature surfaces as we get casual. Hence manners or etiquettes must be practiced each day and slowly it is imbibed in us a quality. Many times out of sheer practice the style becomes a part of our personality. There are several etiquettes for daily conduct and corporate etiquette is a different conduct altogether.
While using the landline one must adjust the tone of our voice well. In case we are at home and our family is viewing a program, then it is best to be brief on the landline and call back in the privacy of a room. This ensures that we do not speak loudly. Alternatively if the situation allows we can mute the television or other distractions and also switch off kitchen appliances so that the caller gets full attention.
While receiving an anonymous call or a first time caller it is better to be aware and yet courteous. Do not encourage a casual anonymous caller. Several telephone manners are about speech but also about delivering the message correctly. Hence if possible it is best to list out the various features or questions and then place a call. For elaborate discussions a chat line or email is more encouraging. While handling range problems it is possible that we can increase our volume. We can cup our hands on the mouthpiece to ensure that the voice reaches well.
Using the office line it is important to adhere to standard formal greetings. Keep a pen and paper handy or use post it directly to write a message. Keep a good legible handwriting to avoid confirmation calls. Bold and clear handwriting is preferred. While giving out names in office, make sure to get the spelling right and also the title. While explaining an address, complete the same with proper landmarks and alternative contact lines. Lipstick stains on an office landline are ugly and so is grime. Wipe the mouth piece well and the receiver after the call is over and replace.
Dining etiquettes and using a mobile does not really gel. It confuses the speaker as well as the guests on the table. Plus the restaurant noise as well as orders can be very annoying. Hence it is best to call back or send a brief message on the mobile to convey the conversation as per the urgency of the call. While in hospitals, schools, PTA sessions, classes or crowded places do not use the mobile or better still keep it in silent mode. Simple telephone etiquettes assure decency and create an impression.